WFM Analyst II is responsible for constantly monitoring the required vs actual Headcount, as well as the use of auxiliaries. Creates and updates specific reports related to productivity and metrics from the assigned account .
Making decisions to balance intraday effectiveness to achieve staffing requirements, optimize frontline resources to overcome staffing gaps and be able to determine the best solution for each program according the business needs, communicating with frontline team members and frontline management to set expectations, facilitate execution and clarify decisions. Coordinate the issue resolution process between frontline and supporting teams whenever a system issue occurs, constant communication between, client, operations, training and management. Ensure max capacity during critical intervals.
Candidates Should Have -
Strong oral and written skills
~Ability to adapt styles to the situation and context
~Ability to work independently with a minimum of supervision, in a fast-paced environment and effectively manage multiple tasks.
~Attention to details
~Have a strong passion for our Customer First initiative, and demonstrate it through tenacity, persuasiveness, and strong interpersonal skills.
~5 Days working
~Both side cab
~Customer Service Process
|Experience||0 - 4 Years|
|Industry||Analytic and Business Intelligence|
|Qualification||Other Bachelor Degree|
|Key Skills||Real Time Analyst Business Analyst Business Administration|
|Contact Person||Shweta Singh|
|Address||Office No -05, 2nd Floor, Laxmi Place,|
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